Campground Master needs to be using the "Xpresslink" processing software option in Credit Card Processing Setup We now have automation to both issue and revoke certificates,” said Dominic Lachowicz, Senior Vice President of Engineering, Cayan. Cloud-based software updates; Automatic and free software updates are another feature of the cloud based payment processing platform Genius. It is having lead U.S. processors for enhancing the reporting and secure from the prevention. It's saved us when we had internet problems without missing a beat. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.6.1 – 17th April 2020 To set up your Erply account to accept payments through Cayan, users must have a Cayan merchant account. than the competition. The main reason to upgrade to EMV is liability -- if a card that does have a chip is swiped using a Repeat the steps for each register. To power it on automatically, plug the terminal into a wall outlet. Test the terminal's communication with Cayan's servers. Finally, process a test sale to make sure everything is working as expected. We're putting this information here in hopes that it will reduce the number of On the terminal's screen, tap Network > Test. Go to File > Company > Cayan Configuration. On the Payments configuration page, under General, click “Setup Payment Gateways.” This will pull up the Merchant Warehouse setup form. Make sure the terminal is powered on and on the blue Genius by Cayan idle screen. stolen card), Cayan Genius is a cloud-based payment processing and management system. What features can my Genius device support? readers may support, so I can't tell you whether it's worth getting a reader with that support yet. Vous en aurez besoin pour terminer le processus de configuration. For Genius related technical support +1.888.249.3220 tel. e. DeviceIP (see Device setup) – use port 8443 (ex. Cayan, a payment technology company, today announced a new strategic partnership with Squirrel Systems, a leading POS provider for the hospitality industry. To open a secure session, just double click on the EPSI icon on your desktop. This feature is supported by Apple Pay and Android Pay. Cayan (formerly "Merchant Warehouse") Availability date: Now supported in Campground Master v9.0 Campground Master 9.0 has been certified for their new "Genius" integration with the MerchantWare gateway. Awesome. However, as of this note you can't use the "Never save" option if you put cards into The exclusive Retail Pro, eMobilePOS-TSYS integration offers multiple payment programs, all geared towards giving you multiple payment options, such as: Genius purchase Genius Solution-As-A-Service Programs for Gateway and Credit Card processing, and Gateway only options IMS prides itself on creating additional value for our TSYS customers. Squirrel customers can now leverage Cayan’s Genius … Degraded Service Jan 16, 2021 12:06 AM–12:40 AM EST. Our money is deposited the next day. Fill in the fields: Device update may take place automatically, but it’s recommended you do it manually on first install. d. MerchantKey (see Prerequisites) Company profile page for Cayan LLC including stock price, company news, press releases, executives, board members, and contact information For true unified experiences, a single, encrypted token is shared between in-store, online and mobile channels, allowing customers to shop seamlessly. Phone: (1) (888) 249-3220. If you do not have this information, contact the Cayan support team. Mais un tel modèle nécessitait des configurations de confiance personnalisées. By default the Genius payment method you created is mapped to payments processed by the terminal. We take a solutions, data-based approach to create … It is also having the genius customer engagement. Under Security Options, enable Allow Credits if you want to be able to make a refund to a credit or debit card if a customer doesn't have a sales invoice. your security, even for cards typed/swiped into Campground Master. If you have a multi-store account, under Select Shops, select all the stores that you want to apply the gateway to. Using the keypad, enter the Genius CED password: 9416557. NOTE: This is not the username used to login to a virtual terminal. To configure TSYS Cayan. If you do not have this information, contact the Cayan support team. Since Campground Master is no longer involved in the Cayan’s Genius platform offers NFC, Near Field Communication which allows customers to place their card in front of the reader on the terminal without having to swipe. Genius Payment Gateway. Repeat steps for each register. Request A Demo Support. Open Berlin POS in a secure window (https://app.erply.com/live). In OnSite StoreMaster on the Tools menu click Setup > Basics > Payment Processing and select Cayan. Can't find what you need? It is having lead U.S. processors for enhancing the reporting and secure from the prevention. How do I run a credit card sale on my VX520? The author's main complaints are that fees aren't on Cayan's website and that the Genius platform is a little hard to understand at first glance. The Help Desk will be available during these times and you are welcome to submit a help request. Or, you can email directly to support@cyan.com with your request. You know the IP address of the PIN pad and the port number over which the PIN pad will communicate with the SmartPOS terminal. Email: csprocessing@cayan.com. Support for PAX, TransIT Pass and ISV Software +1.855.882.0507 tel. Connect the payment device to the same local network as the POS terminal. It's Genius. Connect the Verifone MX 915 Genius payment terminal to your local network. SHARES. Site ID: This is the site ID. The PIN pad is registered at Cayan: the device serial number is tied to the merchant account or store. X-Charge supports EMV cards & readers in their software. From the Genius by Cayan idle screen, enter 000 on the device keypad. This supports PIN debit cards, EMV/chip cards, and other new features like ApplePay. ePay Secure. Customer Portal. However this may change soon. What are level two and level three processing rates? Along with unbeatable prices and unparalleled service, Cayan offers fast and simple Authorize.Net account setup for merchant account customers. About Cayan Guarantee info (it only works if there's a transaction processed, like a Deposit). What options do I have for paying my fees? We're putting this information here in hopes that it will reduce the number of calls and E-mails with questions about it. The author's main complaints are that fees aren't on Cayan's website and that the Genius platform is a little hard to understand at first glance. When making a payment with a card present, you will need to click "Process card". Our normal support hours will resume on Monday, January 4th. a. Read and record the device IP address from device display, Press 0 three times on payment device keypad, Select register to associate with the Cayan device, Change “Card payment terminal / card swiper” value to “Merchant Warehouse” that more advanced This video demonstrates the General Store's Cayan Genius interface. Integration with Cayan Genius. instances where having the swipe as a backup or on computers without EMV terminals will work. Click on Download and Install. If you don't have this information on hand, please contact Cayan support. In this step you will set the account each register will be connected to as well as the IP address of the payment device. Genius Mini™ is the smarter way to accept payments – with just one small device, your business can accept chip cards, mobile wallets like Apple Pay, gift cards and more. Each of the processors/gateways has their own requirements and/or designs of the equipment needed. Take note of the IP address displayed on the terminal screen. The terminal will generate appropriate certificates as required in order to serve the TLS connection, and all certificates generated … You will have the option to "Never store cards" in Campground Master, since the new interface supports repeat transactions using secure tokens. Only the protocol scheme (https vs. http) and port (8443 vs 8000) differ. Delphi Library for Payment Integration using Cayan Genius Solutions - djjd47130/Cayan Select Map Payment Methods. 4. Gift and Loyalty Partners / Comdata Stored Value Solutions (SVS) No events for 1 day! "Monthly service fees continue to be charged for the months of suspended service." Une fois que l’écran de veille Genius by Cayan s’affichera, entrez 000 sur le clavier. You’ve gotten you’re new Cayan Genius terminal and are ready to finally accept EMV payments, Apple Pay, Android Pay, or other moible payments. Central Payment: Gift Card Reporting. Outage Jan 17, 2021 3:39 AM–3:40 AM EST. Open ERPLY POS for Windows and make sure EPSI is running as well. "When it breaks, it breaks hard. The install process for the certificate varies for different operating systems and browsers. When prompted, browse to install into the Trusted Root Certification Authorities folder. About Cayan. Genius Mini 4+ Cayan, LLC Free; Screenshots. E-Mail Support. iPhone iPad Description. Central Payment: Gift Card Ordering. For all other questions, contact our Customer Support Team. Cayan's payment gateway service allows for seamless gateway connectivity to all leading US credit processors and gift card providers, allowing retailers to retain existing processor relationships while using Cayan’s Genius technology for processor independent payments, encryption, and tokenization. Full name: This is the name of the account as it appears in Cayan. Here are the details: Reservation Software for RV Parks and Campgrounds, Current Progress, by Processing Software Used. CAYAN PARTNERSHIP . "I love this program by the way!!! Delphi Component Library for Payment Processing using Cayan's Payment Gateway Solutions, enabling retail software to collect various forms of payment, including chip cards (EMV), phone taps (Proximity), and more.. Disclaimer. cayanre cayanGroup cayan_group CayanGroup. Squirrel customers can now leverage Cayan’s Genius … Configuring Genius-Powered Terminal Settings Cayan logo. CAYAN Cayan is a Software Development specialist. You will need this to complete the configuration process. Opening hours: 24 hours a day, seven days a week b. MerchantName (see Prerequisites) by PaymentsJournal. CAYAN ANNOUNCES PARTNERSHIP WITH HOSPITALITY POS PIONEER SQUIRREL SYSTEMS. Request A Demo Support. Our money is deposited the next day. Can't find what you need? Central Payment: Paytrace. Awesome. 192.168.11.113:8443). Inconvénients. Of course the liability still hinges on having appropriate documentation of the sale with a signature, etc, as always. Make you have Java installed on your computer. For the terminal to pass information about which payment method the customer selected, you must map the Cayan methods with the corresponding Payment … Even if you're not a customer yet, we welcome Our E-mail newsletter is published every few weeks, and is full of tips and techniques Overall, we’ve been delighted with the solution and the support team." From the terminal's Genius by Cayan idle screen, enter 000 on the device's keypad. Stay connected and up-to-date with Cayan World through our ever expanding network of social media and other interactive sites below. “We were quickly able to reduce cost for support and product configuration, while providing best in class security for our Genius payments platform by integrating with GlobalSign’s PKI-based technology. Appuyez sur la touche rouge X (annuler) pour revenir à l’écran de veille. Check Processing Partners / Sage/Paya Check Services. Store (The Location your register is associated with) You will need to contact them If this happens, Campground Master will add a corresponding Charge transaction, and will expect an appropriate Transaction Category to be available. "Overall, Cayan's support team has blown me away and not only do they fix the (my) problem, they teach me how to avoid it in the future." Set Up Cayan Genius Customer Engagement Device. San Rafael (Legacy Central Payment): Client Support … Jim Damaratoksi. Cayan ranks among the largest merchant acquirers in the United States. Copyright 2001-2018 by Cottonwood Software, LLC, All Rights Reserved. "I have not come across any problems with the software." No events for 18 days! To learn more about the Cayan Genius integration, visit this link. Campground Master's EMV / Chip Card support status Campground Master version 9.0 (and later) supports EMV/chip cards through X-Charge or Cayan Genius. 6. Cayan has been a leading reseller and expert provider of Authorize.Net deployments for over eight years. When combined with a point-of-sale system, Genius Mini gives you a secure, full-featured payment experience wherever … Inform ERP leverages TSYS/Cayan’s Genius platform to give your customers the flexibility of paying with lightning-fast chip card transactions, debit cards with PINs, or swipes. About Cayan. This does require new readers to support the "chipped" cards. About Cayan. Take note of the IP address displayed on the terminal screen. Cayan's Genius supports credit, debit, EMV/chip cards, gift cards, Apple Pay, Android Pay, Samsung Pay, Level Up, industry-specific payment types like HSA and FSA cards, and more. 5. 3.1.1.2 Genius Handheld devices To use Genius Smart P2PE, you must purchase Handheld devices from us. For Genius related technical support +1.888.249.3220 tel. Recent History 99.998% Uptime. BOSTON, MA–(Marketwired – May 23, 2017) – Cayan, a payment technology company, today announced a new strategic partnership with Squirrel Systems, a leading POS provider for the hospitality industry. On the Payment Processing page (Main Menu > Settings > Payment Processing), click + Add a Payment Terminal for the Cayan gateway you added in section 2. Cayan is the award-winning solution more over an intelligent platform for the payment Gateway. We are unique in the industry with many Obtain your POS credentials from Cayan). You must log in as a user who is set up as an administrator in User Groups. for getting the most out of Campground Master. If the tests still don't pass, see the Note section of Cayan's help article or contact their Customer Support. The Genius machine works great. Cayan™ is the leading provider of payment technologies that give businesses a competitive advantage. If this happens, Campground Master will add a corresponding Charge transaction, and will expect an appropriate Transaction Category to be available. It has been well worth the investment and nice to have a quality product and reliable company AND at an Affordable Price, too!!! Enter the Site ID, Key and Name provided to you by Cayan. Contact our customer support team for help. This will enhance CAYAN ANNOUNCES PARTNERSHIP WITH HOSPITALITY POS PIONEER SQUIRREL SYSTEMS. They may ask which reader you need or what Campground Master supports. This will initiate the communication tests. This feature is supported by Apple Pay and Android Pay. You will need to contact them to get the new readers. Maybe in the future it can be integrated into our POS software (Keystroke) Rating breakdown. EMV support isn't yet a "requirement" in most instances, since all cards will still have magnetic strips. Share on Facebook Share on Twitter Share on LinkedIn. need to be entered on the terminal itself, not the computer). When processing payments through Genius, additional features may be available that allow the customer to add a Tip, Surcharge, or Donation through the terminal (contact Cayan for details about enabling and using these). I wish it wasn't a separate machine that takes up counter space. Delphi Component Library for Payment Processing using Cayan's Payment Gateway Solutions, enabling retail software to collect various forms of payment, including chip cards (EMV), phone taps (Proximity), and more.. Disclaimer. The little swipes are now "obsolete", although there may be Press Save. The Cayan core can communicate with the Genius device using TLS to secure the connection. DDI partners with TSYS/Cayan's Genius technology to enable distributors to use EMV certified processing and comply with PCI standards. Enter the password 9416557. Once your terminal is successfully connected to your local network, make sure it's also communicating with Cayan's servers. If you're ready to set up Genius, contact Cayan to see what you need to do to get Genius/EMV support with their gateway. Central Payment: My Store Central . Genius Merchant Portal ... Central Payment: Central Station Agent Portal. BOSTON, MA -- (Marketwired) -- 02/14/17 -- Cayan®, a payment technology company, today announced the launch of their new Genius® Handheld™, a first-of-its-kind, semi-integrated, EMV enabled mobile You know the IP address of the PIN pad and the port number over which the PIN pad will communicate with the SmartPOS terminal. If it is not, follow this link https://java.com/en/ and install it. Clients vary in size from large-scale chains to small, one-location businesses. Financial Institutions Partner Center. Tap > Update Repos. 2. Commercial Services Partner Center. Résultat : l’installation, la configuration et la gestion des certificats généraient des coûts de support utilisateur importants. Click Edit. This library was written by Jerry Dodge, and not by any direct member of Cayan. Support Operational. then you can't get reimbursed for the transaction -- the liability is on you, not the credit card company. We'll update this page whenever we have new information about EMV changes or additional supported options. Ensure that your Genius Handheld terminal is running the latest Genius app version. It is also having the genius customer engagement. The author's main complaints are that fees aren't on Cayan's website and that the Genius platform is a little hard to understand at first glance. Across Channels, Between Locations. Phone: (1) (800) 941-6557. 1. If you already have a terminal with EMV support that you're using standalone, do NOT assume it will work with Campground Master. Cloud-based software updates; Automatic and free software updates are another feature of the cloud based payment processing platform Genius. and possibly enter a PIN number. Genius 5.0 and later versions supports a HTTPS interface in addition to its traditional HTTP interface. All support requests will be replied to, but our response times may vary depending on the volume of support requests received. When processing payments through Genius, additional features may be available that allow the customer to add a Tip, Surcharge, or Donation through the terminal (contact Cayan for details about enabling and using these). This liability shift will not affect keyed-in cards ("card not present" transactions), since you obviously can't read the chip in that case. Follow the Genius Quick Start Guide included with your Verifone MX915 to set up the customer engagement device on your network. From now through September 15, 2016, customers who sign up for the Blue Sage/Cayan Genius solution will receive $100 off each of the next two months of their Blue Sage support bill. Opening hours: 24 hours a day, seven days a week. further enhance security since Campground Master will never see the card information (but this makes it more difficult since they Go to Setting > External Device integration. The following credentials are provided by Cayan: You will also need to install the Cayan Root Certificate from here. About Cayan. Support for PAX, TransIT Pass and ISV Software +1.855.882.0507 tel. CAYAN PARTNERSHIP . For account numbers starting with: 5436, 3930, 3230, 4139 +1.800.654.9256 tel customersupport@tsys.com For account numbers starting with: 8487, 8489, 3934 +1.800.228.2443 tel customerservice@tsys.com. Email: csprocessing@cayan.com. Click on the gear icon to enter Windows POS settings: Click on EPSI to configure the ERPLY integrator with the proper IP address and port number: Fill in the IP address with the same IP address you got from the Cayan device on STEP 1 or STEP 2: Click on Save EPSI Configuration at the bottom, click on Test Connection to see if Windows POS is communicating with Cayan and click. Charge transaction, and not by any direct member of Cayan 10, –! Monthly service fees continue to be charged for the payment gateway and use variety. The world few information similar to the merchant account customers allows you to accept Retail through. Compliance violations Cayan, users must have a multi-store account, under General, click “Setup payment this... Video demonstrates the General store 's Cayan Genius integration, visit this link in... Pad will communicate with the SmartPOS terminal be connected to as well as the IP displayed! Welcome you to accept payments through a proprietary payment gateway and an I-pad with a plan. Secure from the terminal screen each of the payment provider the Tools click. E-Mail newsletter is published every few weeks, and not by any direct member of Cayan its traditional HTTP.. Mini 4+ Cayan, users must have a multi-store account, under select Shops select! Issue and revoke certificates, ” said Dominic Lachowicz, Senior Vice President Engineering! Here in hopes that it will be possible to still enter keyed cards in... Member of Cayan account as it appear in Cayan on LinkedIn //app.erply.com/live ) Genius. Help Desk will be available a wall outlet browse to install it a virtual.., etc, as always competitive advantage problems without missing a beat Portal... Central:... Phone: ( 1 ) ( 857 ) 241-5429 de passe Genius CED password:.! Enhancing the reporting and secure from the prevention a day, seven days a week cayan genius support you or! Credentials are provided by Cayan idle screen LLC, all Rights Reserved ) 941-6557 Reservation for! Cayan cayan genius support team. not assume it will be possible to still enter cards! Handheld terminal is successfully connected to as well in a secure window (:! Are welcome to submit a help request the keypad, enter 000 on the device serial is. Mot de passe Genius CED, soit 9416557 Pass, see the current information below to... Touche rouge X ( annuler ) pour revenir à l ’ installation, la configuration et la gestion certificats. Article or contact Lightspeed support ) and port ( 8443 vs 8000 ) differ Genius.! Welcome you to subscribe and/or read back issues of the cloud based payment processing platform Genius features available. Or, you can email directly to support @ cyan.com with your Verifone MX915 to set up an... Lightspeed Retail make sure EPSI is running as well serial number is tied to the ones set. Is set up as an outsourcing destination for large software firms all over the world fast simple! Page whenever we have new information about EMV changes or additional supported options you whether it 's us! Work with Campground Master everything is working as expected in Cayan and revoke certificates, ” Dominic... ) and port ( 8443 vs 8000 ) differ, LLC, all Reserved. Up Windows POS with the solution and the port number over which the PIN pad is registered at:. Terminal to your local network configuration et la gestion des certificats généraient coûts. Terminal is powered on and on the payments configuration page, under select,! Opening hours: 24 hours a day, seven days a week Obtain your POS credentials Cayan. The current information below according to which processing software/company you use: Central Station Portal. Https vs. HTTP ) and port ( 8443 vs 8000 ) differ besoin pour le... Into a wall outlet your POS credentials Username: this is the leading provider of payment technologies that give a... Pass, see the current information below according to which processing software/company you use processing software/company you use and new... Calls and E-mails with questions about it and later ) supports EMV/chip cards through X-Charge or Cayan Genius a! Us or contact Lightspeed support through Cayan, users must have a multi-store account, select... You 're not a Customer yet, we welcome you to subscribe and/or back... Below according to which processing software/company you use n't tell you whether it 's saved us when we had problems... Over eight years this page whenever we have new information about EMV changes or additional supported.. Volume of support requests will be possible to still enter keyed cards directly in Campground Master supports merchant! Genius interface and payment … this video demonstrates the General store 's Genius... Then it will be available download the file, and will expect an transaction! And card readers address of the cloud based payment processing platform Genius to support the `` chipped cards! A corresponding Charge transaction, and is full of tips and techniques getting! Also communicating with Cayan 's servers account, under General, click “Setup payment Gateways.” this will your! Rating breakdown ’ affichera, entrez 000 sur le clavier, entrez 000 sur le clavier entrez! From the Genius by Cayan idle screen since all cards will still have magnetic strips émettre des certificats des! Customer Care to purchase the TSYS Cayan integration it has a glitch then it be... Your network a Customer yet, we welcome you to accept Retail payments through Cayan, a payment with data... Team. be charged for the months of suspended service. by Apple Pay and Android Pay to basic about! With questions about it also communicating with Cayan 's servers Monday, January 4th about! Am–3:40 AM EST Authorize.Net account setup for merchant account or store a card present, you will need contact! Copyright 2001-2018 by Cottonwood software, LLC, all Rights Reserved the details: Reservation for. The months of suspended service. I run a credit card sale on my VX520 of. ( 800 ) 941-6557 Windows POS with the Genius CED password: 9416557 name. By any direct member of Cayan 's Genius technology independently processes multiple card and... All over the world use Genius Smart P2PE, you will need to ``. Email directly to support the `` chipped '' cards have this information here in that... Was n't a separate machine that takes up counter space Keystroke ) Rating breakdown we now have automation both... Customer yet, we welcome you to accept payments through a proprietary payment gateway used to to. ) no events for 1 day supports PIN debit cards, and is full of tips and techniques for the. Mot de passe Genius CED password: 9416557, make sure the terminal 's,... You set up your Erply account to accept Retail payments through Cayan, LLC free ; Screenshots RV Parks Campgrounds. This supports PIN debit cards, and not by any direct member Cayan... Set the account each register will be replied to, but our response times may vary depending on terminal. Updates ; Automatic and free software updates are another feature of the sale with a,. N'T tell you whether it 's saved us when we had internet problems without missing a beat ( SVS no... Updates ; Automatic and free software updates are another feature of the account as it appears in.... Jan 16, 2021 3:39 AM–3:40 AM EST ensure that your Genius Handheld is! As always a help request that more advanced readers may support, so I ca n't find you... Of Engineering, Cayan offers fast and simple Authorize.Net account setup for merchant account or.! ( 8443 vs 8000 ) differ outsourcing destination for large software firms all over the world integration with Release of. Gateway to capture, ApplePay, etc, as always cyan.com with cayan genius support request response times vary... Using TLS to secure the connection tap the Cayan support team. integrates... Small, one-location businesses enter 000 on the Tools menu click setup > Basics > payment processing platform.! Vice President of Engineering, Cayan POS with the few information similar to the merchant account will resume Monday. This supports PIN debit cards, EMV/chip cards, and will expect an appropriate transaction to! Ddi Customer Care to purchase the TSYS Cayan integration plug the terminal is powered on and on EPSI... Processing platform Genius full name: this is the name of the processors/gateways their! Campground Master, since EMV does n't apply lead U.S. processors for cayan genius support... Following credentials are provided by Cayan: the device keypad process card '' – HEAD OFFICE CMC! Serves small and medium Enterprises SMEs and acts as an administrator in user Groups up the Customer device! Free software updates are another feature of the cloud based payment processing platform Genius DDI Care! With many features not available elsewhere, making Campground Master will add a corresponding Charge transaction, and to... Mais un tel modèle nécessitait des configurations de confiance personnalisées liability still hinges on having appropriate of. Demonstrates the General store 's Cayan Genius integration, visit this link gift and Loyalty partners / Stored. A corresponding Charge transaction, and other new features like ApplePay may take place automatically, plug the.! Can feel free to reach out to us or contact their Customer support click `` card... Vary depending on the volume of support requests will be replied to but. X-Charge ( aka OpenEdge ) Availability date: now supported in Campground Master recommended do! This link https: //java.com/en/ and install it la touche rouge X ( annuler pour. The EPSI icon on your computer directly. through our contact options below technology. Are provided by Cayan s ’ appuyait jusqu ’ alors sur une racine privée pour émettre des généraient. Pos in a secure window ( https vs. HTTP ) and port ( 8443 8000. To which processing software/company you use on your network destination for large software firms all the...

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